In recent years, ‘translation quality’ has become a buzzword in the translation industry. Particularly since the introduction of European standard EN 150381 in 2006 and the certification process that has come with it, many translation service providers (TSPs) have been advertising their proprietary quality management methodologies as a guarantee for success.
But what is EN 15038, and – perhaps equally important from the point of view of quality assurance – what is it not?
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