Volume 21, Issue 4 - Obesity and Type 2 Diabetes

Improving patient communication by writing with empathy

Authors: Stefan Lang, Marc Esser

Abstract

Download the full article

References

1. Butow P, Brindle E, McConnell D, Boakes R, Tattersall M. Information booklets about cancer: factors influencing patient satisfaction and utilization. Patient Educ Couns 1998;33(2):129–41.
2. Langer I, von Schulz F, Tausch R. Verständlichkeit in Schule, Verwaltung, Politik und Wissenschaft [Intelligibility in Schools, Administration, Politics, and Science]. München, Basel: Ernst Reinhardt; 1974.
3. Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract 2002;15(1):25–38.
4. Rakel D, Barrett B, Zhang Z, Hoeft T, Chewning B, Marchand L, et al. Perception of empathy in the therapeutic encounter: effects on the common cold. Patient Educ Couns 2011;85(3):390–7.
5. Levinson W, Gorawara-Bhat R, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA 2000;284(8):1021–7.